Shipping policy

ARTICLE 1: PROCESSING & DISPATCH TIME

Your order will be promptly processed and dispatched, with an estimated processing time of 1 to 5 days (including weekends and holidays), depending on the items in your order. Please note that some of our products are crafted on-demand to ensure the highest quality, which may result in a slightly extended dispatch time.

Orders ship from our supplier's warehouses in China. If your order contains multiple items, they may be shipped separately depending on stock availability. For returns, contact us first and we will resolve it by refund or exchange. Please see our Return Policy for details.

Should you wish to cancel your order, please reach out to us as soon as possible at contact@blackout-techwear.co.uk. Please be aware that we cannot guarantee order cancellation once it has been processed and shipped.


ARTICLE 2: DELIVERY TIME

Once your order has been dispatched, please refer to the estimated delivery times below:

  • UK: Expect delivery within 1 week (5 to 8 working days).
  • USA and Canada: Expect delivery within 1 to 2 weeks (5 to 14 working days).
  • European countries: Anticipate delivery within 1 to 2 weeks (5 to 14 working days).
  • Rest of the world: Allow 1 to 4 weeks (7 to 28 working days).

In cases where a product experiences a temporary out-of-stock situation or gets held up at customs, delivery times may be slightly longer. Please note that we guarantee delivery within a maximum of 60 days. If any item arrives later than this timeframe, you are eligible for a full refund upon request.

If you have any inquiries regarding your tracking status, feel free to contact us at contact@blackout-techwear.co.uk.

Customers are advised to inspect the goods for conformity at the time of receipt and before signing the carrier's delivery receipt.


ARTICLE 3: DUTIES AND TAXES

Standard shipping is free on orders over £50 (UK and worldwide); rates for smaller orders are shown at checkout. Please be aware that customs taxes, duties, or import fees may be applied to international shipments based on your country's local regulations. Customers are solely responsible for these charges.


ARTICLE 4: FORCE MAJEURE & EXCEPTIONAL DELAYS

Occasionally, parcels may experience longer delivery times than usual, along with extended intervals between tracking updates. These delays are typically attributed to global logistical disruptions, peak holiday seasons, severe weather, or strict customs inspections affecting international postal services.

The maximum delivery time in the event of force majeure or severe logistical disruption is 60 working days, starting from the day your order is dispatched.

Orders exceeding 60 working days without delivery will be considered lost in transit and will be fully refunded.